This Payment Policy explains how payments are accepted and processed when you place an order with Pet Club Astoria.
By completing a purchase through our website, you agree to the terms outlined below.
A. Accepted Payment Methods
Payments are processed through the payment methods and payment processing providers available during checkout.
Depending on your device, browser, location, and checkout configuration, available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Amazon Pay
The payment methods displayed during checkout may vary based on availability.
B. Currency
All prices displayed on the Pet Club Astoria website are listed in United States Dollars (USD $).
Any applicable sales tax, shipping charges, or other applicable charges will be displayed during checkout before payment is completed.
C. Payment Processing
Full payment is required at the time an order is placed.
After your payment has been successfully authorized, your order will enter the processing stage.
You may receive an order confirmation at the email address provided during checkout.
An order confirmation does not necessarily mean that the order has shipped. A shipping confirmation will be provided separately when applicable.
D. Secure Payments
Payments are processed through payment systems designed to protect payment information during checkout.
Pet Club Astoria does not intentionally request or store complete payment card information through ordinary customer communications such as email, text messages, or social media.
Payment information may be processed directly by the applicable payment processor according to its own security, privacy, and processing policies.
E. Billing Information
Customers are responsible for providing accurate and complete billing information when placing an order.
This may include:
- Full Name
- Billing Address
- Email Address
- Phone Number
- Payment Information
Incorrect, incomplete, or inconsistent billing information may result in payment delays, additional verification, or cancellation of an order.
F. Payment Verification
To help protect customers and prevent unauthorized transactions, Pet Club Astoria and its payment service providers may:
- Verify billing or payment information
- Request additional information when reasonably necessary
- Contact customers regarding an order or payment
- Conduct fraud-prevention or security checks
- Decline or place a transaction on hold when payment cannot be successfully verified
Additional verification may be required before an order can be processed.
G. Shipping Charges and Payment
Applicable shipping charges will be displayed during checkout before payment is completed.
The applicable shipping charge will be included in the order total before payment authorization.
Any available shipping promotions or free-shipping conditions will be displayed on the website or during checkout when applicable.
H. Sales Tax
Applicable sales tax may be calculated and collected at checkout based on the shipping destination and applicable tax requirements.
The final tax amount, when applicable, will be displayed before the order is submitted for payment.
I. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Where a return is required, refund processing will generally begin after the returned product has been received, inspected, and approved in accordance with our Return and Refund Policy.
Once Pet Club Astoria has processed an approved refund, please allow up to 10 business days for the refund to appear in your account. The actual time may vary depending on your bank, card issuer, or payment provider.
For complete refund information, please review our Return and Refund Policy.
J. Failed or Declined Payments
A payment may be declined or unsuccessful for various reasons, including:
- Insufficient funds
- Incorrect payment information
- Expired payment method
- Bank or card issuer restrictions
- Billing address mismatch
- Fraud-prevention or security checks
- Payment processor restrictions
- Technical issues
If your payment is unsuccessful, please verify your payment information or contact your bank, card issuer, or payment provider.
An order will not be considered successfully placed until payment has been successfully authorized.
K. Pending or Temporary Authorization
In some cases, your bank or payment provider may temporarily display a pending transaction or authorization hold.
A pending authorization does not necessarily mean that a final charge has been completed.
The timing for removal of a pending authorization is generally controlled by your bank or payment provider.
If you believe you have been charged more than once for the same order, please contact Pet Club Astoria with your order details so we can review the transaction.
L. Order Cancellation Due to Payment Issues
Pet Club Astoria may place an order on hold or cancel an order if:
- Payment cannot be successfully authorized
- Payment information cannot be verified
- A transaction is identified as potentially fraudulent
- A payment is reversed or otherwise unsuccessful
- A payment dispute or chargeback affects the transaction
- Other legitimate payment or security concerns arise
If an order is cancelled after payment has been successfully captured, any applicable refund will be processed according to our refund procedures and applicable law.
M. Payment Disputes and Chargebacks
If you believe there is an unauthorized or incorrect charge, please contact Pet Club Astoria so that we can review the transaction and attempt to resolve the issue.
Customers may also have rights available through their bank, card issuer, or payment provider.
Nothing in this section is intended to restrict any rights provided by applicable law.
N. Payment Information Security
We take reasonable measures to protect information associated with transactions.
However, no online payment system or method of electronic transmission can be guaranteed to be completely secure.
Customers should never send complete payment card numbers, security codes, passwords, or other sensitive payment information through email, social media, or other unsecured communications.
O. Policy Updates
We may update this Payment Policy from time to time to reflect changes to:
- Payment methods
- Payment providers
- Checkout functionality
- Business practices
- Applicable laws or requirements
When changes are made, the revised policy will be published on this page with an updated Last Updated date.
P. Contact Information
If you have questions regarding payments, billing, refunds, or transactions, please contact us:
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria, New York 11103, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
For order-related payment questions, please include your order number when contacting us so that we can assist you more efficiently.
Pet Club Astoria
United States Pet Supplies | Dogs & Cats | Secure Online Checkout