Welcome to the Pet Club Astoria FAQ page. Below you’ll find answers to common questions about our products, ordering process, shipping, payments, returns, refunds, and customer support.
If you need additional assistance, please contact us using the information provided at the bottom of this page.
General Questions
Q. What is Pet Club Astoria?
A. Pet Club Astoria is a U.S.-based online pet supplies store offering selected products for dogs and cats, including feeding products, interactive toys, treat dispensers, activity products, and everyday pet accessories.
Q. Where is Pet Club Astoria located?
A. Our business address is:
30-28 Steinway St
Astoria, New York 11103
United States
Q. How can I contact Pet Club Astoria?
A.
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria, New York 11103, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
Orders
Q. How do I place an order?
A. Browse our website, select the products you want, add them to your shopping cart, and complete your purchase through the available checkout process.
Q. Will I receive an order confirmation?
A. After your order has been successfully submitted and payment has been authorized, an order confirmation may be sent to the email address provided during checkout.
Q. Can I modify or cancel my order?
A. Please contact us as soon as possible if you need to modify or cancel an order. Changes or cancellations are generally possible only before the order has entered processing or shipment.
Q. Can I purchase multiple products in one order?
A. Yes. You can purchase multiple products in a single order, subject to product availability.
Shipping & Delivery
Q. Do you ship within the United States?
A. Yes. Pet Club Astoria currently ships to eligible destinations within the United States.
Q. Do you offer international shipping?
A. No. We currently offer shipping within the United States only.
Q. How long does delivery take?
A.
Processing Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days
These are estimated timeframes and are not guaranteed delivery dates. Delays may occur due to carrier operations, weather, holidays, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.
Q. What is your order cut-off time?
A. Our standard order cut-off time is 5:00 PM Eastern Time (ET).
Orders placed before the cut-off time will generally begin processing on the same business day. Orders placed after the cut-off time will generally begin processing on the next business day.
Q. How much does shipping cost?
A.
Free Standard Shipping: Orders of $250.00 USD or more
Flat Standard Shipping: $12.00 USD for orders under $250.00 USD
The applicable shipping charge will be displayed during checkout before payment is completed.
Q. Will I receive tracking information?
A. Yes, where tracking is available. Tracking information is generally provided after your order has been dispatched. Please allow some time for the carrier’s tracking system to update.
Q. What happens if I enter an incorrect shipping address?
A. Customers are responsible for providing accurate and complete shipping information. An incorrect or incomplete address may cause delivery delays, failed delivery, returned shipments, or additional shipping charges.
Please contact us as soon as possible if you notice an address error after placing your order.
Q. What should I do if my tracking says delivered but I cannot find my package?
A. First, check around the delivery location and with household members or neighbors where appropriate. Review the carrier’s delivery information and contact the carrier if necessary. If you still need assistance, contact Pet Club Astoria with your order details.
Products
Q. What types of products does Pet Club Astoria offer?
A. Our product collection includes:
- Elevated Dog Feeding Bowls
- Elevated Slow Feeder Dog Bowls
- Tilted Elevated Dog Bowls
- Raised Cat Feeding Bowls
- Interactive Cat Feeding & Treat Dispensers
- Interactive Cat Toy Towers & Activity Toys
- Interactive Dog Puzzle Toys
- Dog Treat-Dispensing Puzzle Toys
- Interactive Rolling Dog Toys & Treat Balls
- Automatic & Interactive Cat Food Dispensers
Q. Are product specifications provided?
A. Yes. Where available, individual product pages may include product type, materials, dimensions, weight, capacity, features, recommended use, and care instructions.
Specifications may vary between products, so please review the applicable product page before placing an order.
Q. Will the product look exactly like the product photos?
A. Product photographs are provided to represent the product as accurately as reasonably possible. Minor differences in color, texture, or appearance may occur due to lighting, photography, manufacturing variations, or individual screen settings.
Q. How do I choose the correct product size?
A. Review the measurements, dimensions, size information, capacity, and product-specific details provided on the applicable product page before ordering.
For pet products, consider your pet’s size and intended use when selecting a product.
Q. Are your products suitable for every dog or cat?
A. Not necessarily. Pet size, age, chewing habits, behavior, and individual needs can vary. Always review the product information and manufacturer instructions and supervise your pet when appropriate.
Feeding Products
Q. What feeding products do you offer?
A. Our feeding collection includes elevated dog bowls, slow feeder bowls, tilted elevated bowls, raised cat feeding bowls, interactive feeding products, treat dispensers, and automatic or interactive cat food dispensers.
Q. Can feeding products be used for both dogs and cats?
A. Some feeding products may be suitable for both dogs and cats, while others are designed for specific types of pets. Please review the individual product’s size, capacity, and intended use before purchasing.
Q. Can I use any type of food in the feeding products?
A. Product compatibility can vary. Customers should follow the individual product instructions and use food or treats appropriate for the specific product.
Interactive Toys & Activity Products
Q. What types of interactive toys do you offer?
A. Our collection includes interactive dog puzzle toys, treat-dispensing puzzle toys, rolling treat balls, interactive cat toy towers, and other activity-based pet products.
Q. Are interactive toys suitable for all pets?
A. Not necessarily. Pet behavior, size, chewing habits, and individual needs can vary. Please review the product information before use and supervise your pet when appropriate.
Q. Can treat-dispensing products be used with any type of treat?
A. Treat compatibility may vary by product. Please review the applicable product instructions and use treats appropriate for the product’s design and size.
Payments
Q. What payment methods do you accept?
A. Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Amazon Pay
Available payment methods may vary depending on your device, browser, location, and checkout configuration.
Q. What currency do you use?
A. All prices displayed on our website are listed in United States Dollars (USD $).
Q. Is my payment information secure?
A. Payments are processed through payment systems designed to help protect payment information during checkout. Payment information may be handled directly by the applicable payment processor according to its own security and privacy practices.
Q. When is payment taken?
A. Full payment is generally required when an order is placed. Your order will enter processing after payment has been successfully authorized.
Returns & Refunds
Q. What is your return period?
A. Eligible products may generally be returned within 30 calendar days from the delivery date, subject to the conditions in our Return & Refund Policy.
Q. What condition must an item be in for a return?
A. For change-of-mind returns, products generally need to be unused and in their original condition with applicable packaging, tags, parts, and accessories.
Products showing signs of pet use, chewing, scratching, staining, washing, alteration, or damage may not qualify for a change-of-mind refund where permitted by applicable law.
Q. Who pays for return shipping?
A. For eligible change-of-mind returns, the customer will generally be responsible for return shipping costs.
If an item arrives damaged, defective, faulty, or incorrect, please contact us before returning it so we can review the issue and provide appropriate instructions.
Q. Do you charge a restocking fee?
A. No. Pet Club Astoria does not charge a restocking fee.
Q. How long do refunds take?
A. Approved refunds will generally be processed within 10 business days after an applicable returned item has been received, inspected, and accepted.
Once processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Q. Do you offer exchanges?
A. Exchanges may be available for damaged, defective, faulty, or incorrect items, subject to product availability. Please contact us before returning an item for an exchange.
Damaged, Defective, or Incorrect Products
Q. What should I do if I receive a damaged or incorrect product?
A. Contact Pet Club Astoria as soon as possible and provide:
- Order number
- Product name
- Description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging where applicable
We will review the issue and provide an appropriate resolution where applicable.
Q. Should I use a damaged pet product?
A. No. Discontinue use of a product if it appears damaged, broken, or otherwise unsuitable. Contact us if the product arrived damaged or defective.
Customer Support
Q. What information should I provide when contacting customer support?
A. For order-related questions, please provide your:
- Order Number
- Product Name
- Name used when placing the order
- Description of your question or issue
- Photographs where applicable
Providing these details can help us review your request more efficiently.
Q. How can I contact Pet Club Astoria?
A. You can contact us using the information below.
Contact Information
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria, New York 11103, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
For additional information, please review our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.