Effective Date: 12 June 2026
Thank you for shopping with Pet Club Astoria. This Shipping Policy explains how orders are processed, shipped, and delivered when purchases are made through our website.
By placing an order with us, you agree to the terms outlined below.
1. Shipping Coverage
We currently ship within the United States.
Orders with delivery addresses outside our shipping area may not be accepted.
2. Order Processing Time
Orders are typically processed within:
1–3 Business Days
Processing takes place Monday through Friday.
Orders placed on weekends or public holidays will begin processing on the next available business day.
3. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (EST)
Orders submitted after the cut-off time will generally begin processing on the next business day.
4. Delivery Time
Estimated transit time after shipment:
5–8 Business Days
Estimated delivery dates are provided for reference only and may vary depending on destination, carrier operations, weather conditions, holidays, or other external factors.
5. Estimated Total Delivery Time
Estimated total delivery time includes both processing and transit periods:
- Processing Time: 1–3 Business Days
- Transit Time: 5–8 Business Days
Estimated Total Delivery Time: 6–11 Business Days
6. Shipping Costs
Free Standard Shipping is available on all orders delivered within the United States.
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
7. Taxes
Applicable taxes are calculated and displayed during checkout where required by law.
The final order total is shown before payment is completed.
8. Shipping Carriers
Orders may be shipped using one or more delivery providers depending on package size, destination, and operational requirements.
Carriers may include:
- USPS
- UPS
- FedEx
- DHL
Carrier selection may vary by order.
9. Shipment Confirmation & Tracking
When available, shipment confirmation and tracking information will be provided after an order has been dispatched.
Tracking information may require additional time to become active after shipment.
10. Non-Shipping Days
Orders are not processed or shipped on:
- Saturdays
- Sundays
- Public Holidays
Processing resumes on the next business day.
11. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe:
- Review the available tracking information
- Contact the shipping carrier if necessary
- Contact our support team if additional assistance is required
12. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Incorrect or incomplete address information may result in:
- Delivery delays
- Failed delivery attempts
- Returned shipments
- Additional shipping charges
13. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes may only be possible before an order enters processing.
Once an order has been shipped, address modifications may no longer be available.
14. Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has entered processing or has been shipped, cancellation may not be possible.
Please refer to our Return & Refund Policy for additional information.
15. Damaged Deliveries
If an item arrives damaged or incorrect, please contact us and provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging where applicable
The information provided will be reviewed and appropriate next steps will be communicated.
16. Contact Information
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria New York 11103 United States
Customer Service Hours: (Monday – Friday) 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
Important Notice
- Delivery timeframes are estimates only.
- Customers are responsible for providing accurate shipping information.
- Tracking availability may vary depending on the carrier and shipment type.
- Processing and delivery times may be affected by circumstances outside our control.
- Orders may require additional verification before processing.