This Privacy Policy explains how Pet Club Astoria collects, uses, maintains, and protects information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
A. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Account Information
- Order Information
- Product and purchase details
- Customer service communications
- Information you voluntarily provide through forms or other website features
We may also collect certain technical information automatically when you visit our website.
B. Information Collected Automatically
When you access our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Pages Viewed
- Referring Website
- Date and Time of Website Visits
- General website usage information
This information may be used to help maintain website functionality, security, and performance.
C. How We Use Information
We may use information collected through our website to:
- Process and fulfill orders
- Provide shipping and delivery services
- Process payments through applicable payment providers
- Provide customer support
- Respond to inquiries
- Manage customer accounts
- Communicate regarding orders
- Maintain and improve our website
- Monitor website performance
- Prevent unauthorized transactions and fraudulent activity
- Maintain website security
- Comply with applicable legal requirements
We use information only for purposes reasonably related to operating and providing our services.
D. Order Information
When you place an order, we collect information necessary to process and fulfill your purchase.
This may include your name, billing information, shipping information, email address, phone number, purchased products, order amount, and other information required to complete the transaction.
Order information may also be used to provide order confirmations, shipping updates, customer support, and other communications related to your purchase.
E. Payment Information
Payments are processed through payment methods and third-party payment providers available during checkout.
Payment information may be transmitted directly to the applicable payment processor for authorization and processing.
Pet Club Astoria does not intentionally request or store complete payment card numbers through ordinary customer communications such as email, text messages, or social media.
Payment providers may collect and process payment information according to their own privacy and security policies.
F. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve the user experience.
Cookies may be used for purposes such as:
- Maintaining shopping cart functionality
- Remembering website preferences
- Supporting account functionality
- Understanding website usage
- Improving website performance
- Supporting security features
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
G. How We Share Information
We may share information with service providers and business partners when reasonably necessary to operate our website and provide services.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Website technology providers
- Customer support service providers
- Fraud-prevention and security providers
- Other service providers necessary to operate our business
We do not sell customer personal information as a routine part of our business operations.
Information may also be disclosed when required by law, legal process, or a valid governmental request.
H. Third-Party Services
Our website may use third-party services to support functions such as payment processing, website operation, analytics, security, and other services.
Third-party providers may process information according to their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services when applicable.
I. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should avoid sending sensitive information such as complete payment card numbers, passwords, or security codes through unsecured communications.
J. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete and maintain transaction records
- Provide customer support
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud and unauthorized activity
- Comply with applicable legal and regulatory requirements
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
K. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These rights may include requesting access to certain personal information, requesting correction of inaccurate information, or making other privacy-related requests.
To submit a privacy-related request, please contact us using the contact information provided below.
We may need to verify your identity before completing certain requests.
L. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.
M. Email Communications
We may use your email address to send communications related to:
- Order confirmations
- Shipping updates
- Customer service requests
- Account-related information
- Transaction-related communications
- Other communications necessary to provide our services
If you receive optional marketing communications, you may unsubscribe where an applicable unsubscribe option is provided.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages.
N. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage customers to review the privacy policies of external websites before providing personal information.
O. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Service providers
- Privacy requirements
- Applicable laws or regulations
When changes are made, the revised Privacy Policy will be published on this page with an updated Last Updated or Effective Date.
P. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria, New York 11103, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
When contacting us about a privacy request, please provide enough information for us to understand and respond to your request.
Pet Club Astoria
United States Pet Supplies | Dogs & Cats | Privacy & Data Protection