Welcome to Pet Club Astoria. These Terms of Service govern your use of our website and the purchase of products through our online store.
By accessing or using our website, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. Use of Our Website
You may use the Pet Club Astoria website for lawful purposes and in accordance with these Terms of Service.
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of the website.
- Submit false, misleading, or inaccurate information.
- Use automated methods to access or collect website information without authorization.
- Attempt to introduce harmful code, malware, or other disruptive technology.
We may restrict or terminate access to the website where reasonably necessary to protect our website, customers, or business operations.
2. Products and Product Information
Pet Club Astoria offers pet products and accessories for dogs and cats through our online store.
We make reasonable efforts to provide accurate information regarding:
- Product descriptions
- Product dimensions
- Materials
- Product features
- Availability
- Pricing
Product images may vary slightly from the actual product due to photography, lighting, display settings, or manufacturer variations.
We do not guarantee that every product description, image, specification, or other website information will always be completely accurate, current, or free from errors.
3. Product Availability
Product availability may change without notice.
We reserve the right to:
- Limit quantities available for purchase.
- Update product availability.
- Discontinue products.
- Correct inventory errors.
- Cancel an order when a product is unavailable.
If we are unable to fulfill an order because a product is unavailable, we will provide appropriate notice and, where applicable, issue a refund for amounts paid for the unavailable product.
4. Pricing
All prices displayed on our website are listed in United States Dollars (USD $) unless otherwise stated.
Prices may change at any time.
We make reasonable efforts to display accurate pricing information. However, if a pricing or listing error occurs, we may contact you regarding the affected order.
Where permitted by applicable law, we may cancel an order affected by an obvious pricing or listing error and provide a refund for any amount already paid.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After an order is submitted, you may receive an order confirmation by email.
An order confirmation does not necessarily guarantee that the order has shipped or that the order cannot later be cancelled due to legitimate reasons such as product availability, payment issues, pricing errors, or security concerns.
6. Payment
Payment must be successfully authorized before an order can be processed.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Amazon Pay
Payment methods available during checkout may vary.
For additional information, please review our Payment Policy.
7. Shipping and Delivery
Orders are normally processed within 1–2 business days.
Estimated transit time after dispatch is 3–5 business days.
The estimated total delivery timeframe is therefore 4–7 business days.
We currently ship to eligible addresses within the United States.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
For complete shipping information, please review our Shipping Policy.
8. Order Cancellations
Customers should contact us as soon as possible if they wish to cancel an order.
Orders may generally be cancelled before processing or shipment.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Nothing in this section limits any cancellation rights provided by applicable law.
9. Returns and Refunds
Eligible products may generally be returned within 30 calendar days from the date of delivery, subject to the conditions described in our Return & Refund Policy.
Approved refunds are generally issued to the original payment method.
Approved refunds are generally processed within 10 business days after the returned product has been received, inspected, and accepted.
For complete information, please review our Return & Refund Policy.
10. Customer Accounts
If you create an account with Pet Club Astoria, you are responsible for maintaining accurate account information and protecting your account credentials.
You should notify us if you believe your account has been accessed without authorization.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, or other legitimate business purposes.
11. Customer Information
Information submitted through our website may be collected and used as described in our Privacy Policy.
We may use information necessary to process orders, provide customer support, maintain website functionality, prevent fraud, and operate our business.
Please review our Privacy Policy for additional information regarding the collection and use of personal information.
12. Intellectual Property
The content available on the Pet Club Astoria website, including where applicable:
- Text
- Logos
- Graphics
- Images
- Product information
- Website design
- Layout
- Other website materials
may be owned by or licensed to Pet Club Astoria or its respective content providers.
You may not reproduce, copy, distribute, modify, publish, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, shipping providers, or other services.
Third-party services are governed by their own terms and policies.
Pet Club Astoria is not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.
14. Prohibited Activities
You may not use our website to:
- Commit or facilitate fraud.
- Make unauthorized purchases.
- Submit false information.
- Interfere with website functionality.
- Attempt to bypass security measures.
- Access accounts or information belonging to another person without authorization.
- Introduce malicious software or harmful code.
- Engage in activity that violates applicable laws or regulations.
We may take appropriate action when prohibited activity is identified.
15. Disclaimer
Our website and its content are provided for general shopping and informational purposes.
To the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, completely error-free, or free from security vulnerabilities.
Product information should be reviewed carefully before purchase, including applicable product specifications and intended-use information.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Pet Club Astoria will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of products, except where such limitation is not permitted by law.
Nothing in these Terms of Service excludes or limits liability or consumer rights that cannot legally be excluded or limited.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of our website, violation of these Terms of Service, or violation of another person’s rights.
This section does not apply to the extent that applicable law prohibits such obligations.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to:
- Our business practices
- Website functionality
- Products and services
- Payment or shipping procedures
- Applicable laws or requirements
When changes are made, the updated Terms of Service will be published on this page with a revised Last Updated or Effective Date.
Your continued use of the website after updated terms are published may constitute acceptance of the revised terms, to the extent permitted by applicable law.
19. Governing Law
These Terms of Service will be interpreted and applied in accordance with applicable laws.
Nothing in these Terms is intended to remove or restrict consumer protections or rights that cannot legally be waived.
20. Contact Information
If you have questions regarding these Terms of Service, our website, an order, or our policies, please contact us:
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria, New York 11103, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
Important Notice
- Please review these Terms of Service before using our website or placing an order.
- Product availability and pricing may change.
- Orders are subject to successful payment authorization.
- Standard shipping is currently available within the United States.
- Estimated delivery time is 4–7 business days, including processing and transit.
- Eligible returns are generally accepted within 30 calendar days of delivery.
- Approved refunds are generally processed within 10 business days after the returned product has been received, inspected, and accepted.
- Nothing in these Terms limits consumer rights that cannot legally be limited or waived.