Effective Date: 12 June 2026
Welcome to the Pet Club Astoria FAQ page. Here you’ll find answers to common questions regarding our products, orders, shipping, payments, returns, and store policies.
If you cannot find the information you are looking for, please contact us at support@petclubastoria.com.
GENERAL QUESTIONS
Q. What is Pet Club Astoria?
A. Pet Club Astoria is an online store offering pet accessories and everyday pet supplies for cats, dogs, and other household pets.
Q. Where are you located?
A. Our business address is: 30-28 Steinway St, Astoria New York 11103 United States
Q. How can I contact you?
A. You can contact us via:
Email: support@petclubastoria.com
Phone: +1 718 278 6921
Q. What products do you sell?
A. Our product categories include:
- Pet Beds
- Pet Toys
- Dog Collars & Harnesses
- Dog Leashes
- Pet Feeding Accessories
- Pet Travel Products
- Pet Carriers
- Pet Walking Accessories
- Everyday Pet Supplies
Product availability may vary.
ORDER QUESTIONS
Q. How do I place an order?
A. Browse our website, select the products you wish to purchase, add them to your cart, and proceed through the checkout process.
Q. Will I receive an order confirmation?
A. Yes. An order confirmation email will be sent after your order has been successfully placed.
Q. Can I change or cancel my order?
A. Orders may only be modified or cancelled before processing begins.
Once an order has entered processing, changes may no longer be possible.
Q. How can I check my order status?
A. If tracking information is available, it will be provided after shipment. You may also contact our support team regarding your order.
SHIPPING & DELIVERY
Q. Where do you ship?
A. We currently ship within the United States.
Q. How long does order processing take?
A. Orders are typically processed within:
1–3 Business Days
Monday through Friday.
Q. What is your order cut-off time?
A. Our daily order cut-off time is:
5:00 PM (EST)
Q. How long does delivery take?
A. Estimated transit time:
5–8 Business Days
Estimated total delivery time:
6–11 Business Days
Q. How much does shipping cost?
A. We offer: Free Standard Shipping on All Orders within the United States
Q. Do you provide tracking information?
A. Tracking information may be provided after an order has been dispatched.
Q. What happens if I enter the wrong shipping address?
A. Customers are responsible for providing accurate shipping information during checkout.
Please contact us as soon as possible if you notice an error.
PAYMENT QUESTIONS
Q. What payment methods do you accept?
A. Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- Apple Pay
- Google Pay
- Shop Pay
Payment options may vary depending on device and location.
Q. What currency do you use?
A. All prices are displayed in:
United States Dollars (USD $)
Q. Is payment required at checkout?
A. Yes. Payment authorization is required before an order can enter processing.
Q. What should I do if my payment is declined?
A. Please verify your payment information and contact your payment provider if assistance is needed.
RETURNS & REFUNDS
Q. What is your return policy?
A. We offer a 30-day return window from the date of delivery for eligible items.
Q. Who pays for return shipping?
A. For approved returns related to change-of-mind requests, customers are responsible for return shipping costs.
Q. Can I return a damaged or incorrect item?
A. Yes. Please contact us and provide your order number and relevant photographs where applicable.
Q. Do you offer exchanges?
A. Exchanges may be available for damaged, defective, or incorrect items, subject to availability.
Q. How long do refunds take?
A. Approved refunds are generally processed within:
10 Business Days
after the returned item has been received and reviewed.
Processing times may vary depending on financial institutions and payment providers.
Q. Is there a restocking fee?
A. No. Pet Club Astoria does not charge a restocking fee.
PRODUCT QUESTIONS
Q. Are your products suitable for all pets?
A. Product suitability varies by item. Please review product descriptions, specifications, and sizing information before purchasing.
Q. How do I choose the correct size?
A. Please refer to the size guide provided on the product page and compare measurements with your pet.
Q. Are product measurements exact?
A. Measurements are approximate and may vary slightly due to manual measurement methods.
Q. Are product colors exactly the same as shown online?
A. Colors may vary slightly due to screen settings, lighting conditions, and manufacturing variations.
PRIVACY & SECURITY
Q. How is my information handled?
A. Information submitted through our website is handled according to our Privacy Policy.
Q. Do you sell customer information?
A. Please refer to our Privacy Policy for details regarding how information is collected, used, and shared.
SUPPORT & ASSISTANCE
32. What should I include when contacting support?
A. Please include:
- Your order number (if applicable)
- A description of your inquiry
- Any relevant photographs or supporting information
Q. What are your customer service hours?
A. Monday – Friday
9:00 AM – 5:00 PM (EST)
Q. How can I contact customer support?
A. Email: support@petclubastoria.com
Phone: +1 718 278 6921
CONTACT INFORMATION
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria New York 11103 United States
Customer Service Hours: (Monday – Friday) 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)