HOW CAN I PLACE MY ORDER?
Simply choose your preferred product and options on the product page, then click the “Add to Cart” button and follow the checkout steps to complete your order.
Once your order is confirmed, we’ll prepare it and send you an update when it’s on the way.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders are typically processed within 1–3 business days.
For orders within the United States, estimated shipping time is usually 5–8 business days depending on your location.
Estimated total delivery time is 6–11 business days.
DO YOU OFFER FREE SHIPPING?
Yes. We offer Free Standard Shipping across the United States on all orders.
MY TRACKING NUMBER DOESN’T WORK
Tracking numbers may take 24–48 hours to appear in the courier’s system after your order has been dispatched.
If your tracking number still does not work after a few days, please contact the shipping carrier or reach out to our support team for assistance.
I NEED HELP WITH A LATE ORDER
Orders are generally processed within 1–3 business days, with estimated delivery within 6–11 business days.
If your order has not arrived after the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- Debit Cards
All payments are processed securely.
WHEN WILL MY CARD BE CHARGED?
Your payment method will be charged immediately after your order has been successfully placed and confirmed.
HOW SECURE IS MY PERSONAL INFORMATION?
We follow industry-standard security practices to protect your personal and payment information.
Your payment details are encrypted during checkout using Secure Socket Layer (SSL) technology. Payment information is processed securely and is not stored on our servers.
CONTACT INFORMATION
Store Name: Pet Club Astoria
Business Address: 30-28 Steinway St, Astoria, NY 11103, United States
Phone: +1 718 278 6921
Email: support@petclubastoria.com
Customer Service Hours: Monday – Friday
9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)