Effective Date: 12 June 2026
Pet Club Astoria respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and disclosed when you visit our website, place an order, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide as well as certain information that is collected automatically when you visit our website.
Personal Information
When you place an order, create an account, subscribe to communications, or contact us, we may collect:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Payment Information
- Order Information
Device Information
When you browse our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Time Zone
- Website Usage Information
- Referring Websites
- Pages Viewed
- Session Information
2. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to help operate the website and improve functionality.
These technologies may be used to:
- Remember user preferences
- Maintain website functionality
- Analyze website performance
- Improve user experience
- Support advertising and marketing activities
Most web browsers allow users to manage or disable cookies through browser settings.
3. How We Use Information
Information collected may be used for purposes including:
- Processing and fulfilling orders
- Providing customer service
- Communicating regarding purchases
- Sending order confirmations and updates
- Managing returns and refunds
- Maintaining website functionality
- Preventing fraudulent or unauthorized activity
- Improving products, services, and website performance
- Complying with legal obligations
4. Payment Information
Payment transactions are processed through third-party payment providers.
Pet Club Astoria does not store complete payment card information on its servers.
Payment information is handled according to the policies and procedures of the applicable payment provider.
5. Sharing Information
We may share information with third-party service providers that assist in operating our business.
These service providers may include:
- Payment Processors
- Shipping Providers
- Technology Service Providers
- Website Hosting Providers
- Analytics Providers
Information may also be disclosed when required by law or to respond to lawful requests from government authorities.
6. Analytics
We may use analytics tools and similar services to better understand website usage and visitor activity.
These services may collect information regarding website visits, browsing activity, and interactions with website content.
7. Marketing Communications
Where permitted by law, we may send promotional communications regarding products, services, offers, or store updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included within the communication or by contacting us directly.
8. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Complete transactions
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information.
9. Your Rights
Depending on your jurisdiction, you may have rights relating to your personal information, including:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Objection to certain processing activities
- Data portability where applicable
Requests may be submitted using the contact information provided below.
10. GDPR Compliance
For visitors located in the European Economic Area (EEA), personal information is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
11. CCPA Compliance
California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA) and related legislation.
Eligible requests may be submitted through the contact information listed below.
12. Do Not Track Signals
Some web browsers offer a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.
13. Data Security
We use administrative, technical, and organizational measures intended to help protect information against unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage can be guaranteed to be completely secure.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites.
Users should review the privacy policies of any third-party websites they visit.
15. Children’s Privacy
Our website is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or business changes.
Updated versions will be posted on this page with a revised effective date where applicable.
17. Contact Information
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria New York 11103 United States
Customer Service Hours: (Monday – Friday) 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
Important Notice
- By using this website, you acknowledge the practices described in this Privacy Policy.
- Privacy rights may vary depending on your location and applicable laws.
- Users may contact us with questions regarding personal information and privacy practices.