Effective Date: 12 June 2026
This Payment Policy explains how payments are processed for purchases made through Pet Club Astoria.
By placing an order through our website, you agree to the terms outlined below.
Payment Processing
Payments are processed through third-party payment service providers available at checkout.
Payment information is transmitted during the checkout process and handled according to the procedures of the applicable payment provider.
Accepted Payment Methods
We currently accept payment methods made available during checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
Available payment methods may vary depending on device, location, and payment provider availability.
Currency
All prices displayed on our website are shown in United States Dollars (USD $).
Orders are charged in USD unless otherwise stated during checkout.
Payment Authorization
When an order is placed:
- Payment authorization is requested at checkout
- Orders will not enter processing until payment authorization is completed
- Additional verification may be required in certain situations
If a payment cannot be authorized, the order may not be completed.
Order Confirmation
After payment has been successfully completed, an order confirmation email will be sent to the email address provided during checkout.
The confirmation email will include information relating to your order.
Billing Information
Customers are responsible for providing accurate billing information during checkout, including:
- Full Name
- Billing Address
- Contact Information
- Payment Information
Incorrect or incomplete information may result in payment authorization issues, order delays, or order cancellation.
Transaction Verification
To assist with order verification and fraud prevention, certain transactions may be reviewed before processing.
We reserve the right to:
- Request additional verification information
- Contact customers regarding order details
- Hold orders pending verification
- Cancel orders that cannot be verified
Taxes
Applicable taxes are calculated and displayed during checkout where required by law.
The total order amount, including applicable charges, is shown before payment is completed.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
Approved refunds are generally processed within 10 business days after the returned item has been received and reviewed.
For additional information, please review our Return & Refund Policy.
Chargebacks & Payment Disputes
If you believe there is an issue with a payment or charge associated with your order, please contact us before initiating a chargeback whenever possible.
Providing order information and details of the issue may help facilitate review of the matter.
Payment Issues
If you experience difficulty during checkout or have questions regarding payment processing, please contact our customer support team.
Contact Information
Business Name: Pet Club Astoria
Business Email: support@petclubastoria.com
Business Phone: +1 718 278 6921
Business Address: 30-28 Steinway St, Astoria New York 11103 United States
Customer Service Hours: (Monday – Friday) 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time: 5:00 PM (EST)
Important Notice
- Payment must be completed before an order can be processed.
- Customers are responsible for providing accurate billing information.
- Available payment methods may change without notice.
- Refund processing times may vary depending on financial institutions and payment providers.
- Orders may be subject to additional verification before processing.